Poulaillon sur Cernay

We arrived around 1:30 PM to eat in. (Perhaps it was too late, but they should have mentioned it.) The staff was very unresponsive; we had to wait before anyone bothered to ask what we wanted. The employee who took our order was friendly. The person in the kitchen was apparently unhappy, judging by the look on their face, since we had ordered the Bretz burger meal. The rest of the staff were very unfriendly (something they need to improve when dealing with customers). Frankly, it was a huge disappointment to eat at this place! I've eaten at several Poulaillon restaurants, and I've never had such a bad experience.

A regular customer of yours, whenever I go shopping with my mom, we always stop by. The Moricettes and coffee are always well made (kudos to Sarah for her joie de vivre and her smile!). But today, May 5, 2026, around 11:30 a.m., I ordered a Moricette Club. And I discovered, while eating it at home, that the Moricette Club contained mustard. I think that's a shame because it's not usually mustard, but a kind of mayonnaise. But oh well, I ate it anyway because it was still good.

Finally found a fresh pretzel. The Poulaillon people in the area should take note.

A huge thank you to Enzo! He's always smiling, welcoming, and above all, incredibly patient with all the customers. His professionalism and kindness make every visit a truly pleasant experience. It's a real pleasure to be served by someone so attentive. Well done, Enzo, and thank you for the excellent service!