26/03/2024: We had booked an overnight stay in the suite, a wine tasting and dinner. The hardware is great in everything, the suite is very nicely decorated, breakfast the next morning in the dining kitchen was very pleasant and since we were alone in the house, we enjoyed having breakfast there in our pajamas.
However, there was one thing that ran through all the stages of our stay; professional, cool and distant. Nothing was loving or personal let alone romantic.
The check in was friendly but impersonal. We were escorted into the suite and the young man helped with the luggage, which we thought was really nice. Routine small talk,
But what was missing, for example, was the warmth and the joy of seeing a guest.
The wine tasting was very professional but also very routine at the beginning (by the same young man). It would have been nice to know his name, to introduce himself. After some time, my husband cracked the gentleman (through interest and lots of questions) and he became natural and charming, but that took time. The service in the evening was routine and quick. No feeling that there was anything special about being there. The tables were very minimally stocked, with a knife, fork, serving and a glass. Unfortunately no set, a small flower or candle. Although the ambience in the room was nice, you felt like customer number "xy"
Here, too, the staff was polite, cool, distant, we missed warmth, recommendations, attention and naturalness,
Apparently the staff didn't realize that we had already paid for everything in advance as we kept asking about it.
The fact that I said when making the reservation that it was my birthday that I was celebrating there was either not communicated or was completely ignored.
The suite was, as I said, nice, but it lacked many small details to really feel comfortable.
A cosmetic mirror, a flower, a bit of decoration would have been nice, and we would also have appreciated a corkscrew to open the wine on offer.
We found it a shame as it wouldn't take much to turn this beautiful gite and restaurant into a wonderful experience for the guest.
21/03/2024: Superb experience, perfect service and flawless cuisine! We recommend...
See you soon
Mr Mrs TIMBERT
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