Reims sur Reims

When you forget to choose your two sauces included in the set menu and you politely go to the counter... and the young lady with a forced smile tells you no... honestly, for two sauces... ridiculous...

Very pleasant and clean restaurant.

⭐⭐⭐⭐⭐ Great experience at KFC! Hot and crispy chicken, generous portions, and fast service. The staff is friendly and welcoming. Always a pleasure to eat here, I highly recommend it! 🍗🔥

Your restaurant is super cool and delicious!

Théo was very friendly, and the service was quick and of high quality.

Excellent service, Theo and Manuella were very friendly and smiling.

Théo and Manuela, two gems, helpful and smiling 👍🏾👌🏾

The products matched the order and the quality was excellent. However, I was very disappointed with the ordering process. The person at the drive-thru seemed to have great difficulty understanding French and clearly didn't know the products offered. I had to take out my phone to find the items I wanted and show them to the person before I could place my order. Another surprising point: when I asked if potatoes were available, I was told yes. In the end, I received fries. This lack of menu knowledge and the communication difficulties made the customer experience complicated. It's a shame, because the products themselves were satisfactory. Better support and more comprehensive staff training would significantly improve the customer service.

KFC Reims Friendly welcome and quick service, which is appreciated. The food is what you'd expect from the chain. The prices are still a bit high and the food is rather greasy, but for a quick meal or when you're in a pinch, it does the job perfectly. A good place for a quick chicken craving. 🍗😊

After a bad experience at the restaurant across the street yesterday, I decided to try KFC. Let me tell you, the contrast was striking. A warm welcome from the moment I walked in, my order taken quickly and without any mistakes, and the preparation time was surprisingly reasonable for the busy period. All this in a clean restaurant, with clear tables and a spotless floor that was clearly maintained regularly, even during peak hours. The team was obviously cohesive and professional; it was immediately apparent in the overall atmosphere. No tension, no raised voices, just people doing their jobs with seriousness and good humor. This is exactly what you expect from a major fast-food chain: efficiency, cleanliness, and staff that make you want to come back. Mission accomplished. I'll definitely be back.