Restaurant Albatros sur Audierne

03/08/2026: Overall, we genuinely liked the hotel itself. The location is very nice, the property is well maintained, and the breakfast was particularly delicious. We also found the housekeeping and service staff to be exceptionally friendly and pleasant. Unfortunately, this made our experience with an issue regarding our booking all the more disappointing. We had deliberately chosen to book directly through the hotel’s own website rather than using one of the major booking platforms. Direct booking is repeatedly promoted by hotels and European hotel associations as a way to support hotels directly, and that was exactly our intention. Unfortunately, we found the booking process on the website to be unclear. Apparently, the room category we originally wanted was no longer available. However, instead of clearly informing us of this, a different room category was selected or booked during the process. At the time, we did not realize that we had ultimately booked a different category from the one we had intended. Naturally, the disappointment was significant when we arrived at the hotel. What was even more disappointing, however, was the response from management. We were essentially told that there was no solution to our problem and that the mistake was ours, as we had booked the room in that way. We were also told that there had never been any issues with the website before and that we were supposedly the first guests to raise such a concern. At this point, especially in a four-star hotel, we would have expected a more professional, guest-oriented, and solution-focused approach. At one stage, we were offered a spa voucher or the possibility of changing rooms later as a gesture of goodwill. These offers were subsequently withdrawn. Unfortunately, the way the situation was handled afterwards also did not leave us with a particularly welcoming impression. When encountering management while coming and going, we perceived the attitude towards us as rather reserved. At check-out, we were also not asked again how our stay had been or whether everything had been satisfactory. In our view, asking guests about their stay is part of the basic principles of good hospitality, regardless of whether the stay went smoothly or whether management is already aware that a guest has raised a complaint. Guest feedback and criticism should at least be listened to and taken seriously. What we found particularly disappointing is that our conscious decision to book directly with the hotel ultimately seemed to work to our disadvantage. The fact that we had specifically chosen to book directly in order to support the hotel appeared to have no relevance whatsoever during the discussion. Our overall impression is therefore mixed: a beautiful hotel in a great location, with excellent breakfast and many very friendly staff members. However, when it comes to how management handles problems and complaints, we would have expected a considerably higher level of professionalism, flexibility, and guest orientation from a hotel of this category.

07/06/2026: Excellent hotel, spacious room with a view of the port, I highly recommend it 🤩