I like to eat there from time to time when I'm traveling, especially at their place. The burgers are well-prepared and the fries are piping hot, even if the service is sometimes a little slow.
Being right in the middle of the shopping center (during the sales), yes, it was crowded, but the wait was reasonable and the young staff seemed to be working in a friendly atmosphere. The takeaway menu had everything we needed and it was all well packaged.