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McDonald's
Sigean
20/05/2026: Hello Ms. Delonde,
I am writing to express my dissatisfaction with my recent order at your establishment.
An error was made by your staff with an item missing from my order, and I find it shameful that this has not been acknowledged. When I explained the situation to you, your response was to say that there had been "several people taking advantage" and that without a receipt, you wouldn't do anything.
I would like to point out that a receipt is not the only possible proof, especially when a customer immediately returns to point out an omission. Directly treating customers as cheaters is very inappropriate and disrespectful.
A manager's role also includes listening to and respecting customers, even when there is a problem. Unfortunately, your attitude struck me as arrogant and unprofessional.
I am very disappointed by this experience and, with such a welcome, I will not be returning to this McDonald's.
Sincerely.
15/05/2026: The restaurant is clean and the welcome was quite pleasant. The service was fairly quick despite being busy. The food is what you'd expect from McDonald's, nothing out of the ordinary.
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