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McDonald's
Marsannay-La-Cote
10/12/2025: A spectacular change! Professionalism, respect for the customer, and quality are back. 🤗👏
A long time ago, I completely stopped going to this McDonald's due to problematic management and a blatant lack of consideration for customers (disrespectful tone, slander, etc.).
Before, there were also constantly missing items in our orders, forcing us to drive miles back without any apology or compensation.
I recently returned out of curiosity, and I'm pleasantly surprised by the radical change! The current team has raised the bar impressively. 😍🥰👏👏👏
• The staff is now friendly, polite, and very dedicated.
• Customer consideration is once again a top priority.
• The food quality has improved: No more having to "reassemble" your sandwich. The products are incredibly well-made, they stay neatly wrapped, and the packaging is clean, without any excess grease! It's like night and day.
An example of this professionalism: Recently, I noticed an error in my Drive order before leaving. I pointed it out, and the team corrected it immediately, with sincere apologies, and even let me have the incorrect sandwich! It's superb service and a level of dedication that the previous staff absolutely lacked.
I am incredibly touched by their professionalism. I especially want to highlight Ellias's kindness and dedication to customers, the likes of which I haven't seen in a very long time. His colleagues are also very polite and committed.
A huge thank you to the entire team for transforming this experience! They have all raised the bar for the establishment and for respecting their customers.
09/12/2025: On Wednesday evening, December 2nd, I came in with a young person. She fainted, and absolutely no one from the staff came to see what was happening. I experienced a completely unbelievable situation. Four customers came to help me (only four!!), thankfully. We waited for the fire department for over an hour. The firefighters were very surprised that no one from the staff came to meet them or ask what was going on. Returning with three firefighters and a stretcher, we were more than visible. At McDonald's, it seems you come as you are and leave as you are: unseen.
What a disgrace! That's it.
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