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28/07/2026: I placed a Click & Collect order. When I went to drink my vanilla milkshake, I realized it tasted like coffee. So I went back to McDonald's to report the problem. The man I spoke to didn't apologize or explain what had happened. He simply asked a colleague what to do, without saying a word to me. My milkshake was simply replaced with another vanilla one, without any apology or gesture of goodwill. Mistakes can happen to anyone, but the way the situation was handled was disappointing. A simple "sorry" or a little more consideration for the customer would have been appreciated.

18/07/2026: We ordered online, arrived, waited 25 minutes in the parking lot, and our order still hadn't arrived! We decided to go inside only to be told our order had been given to someone else, so we waited another 20 minutes for it to be ready! And in the end, we only got half our order! It's getting worse and worse; it's not the first time, it's exhausting! €50 worth of orders for half of what we got 🤦‍♀️🤦‍♀️