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McDonald's
Longuenesse
13/02/2026: On February 12, 2026, we placed an order of approximately €70 on the McDonald's app, delivered by Uber Eats. We never received this order, which was obviously delivered to a different address.
The delivery driver, named Samir, never answered our calls, and he even took a picture of the delivery location, which is 2 km from our home.
It's impossible to contact Uber by phone, and McDonald's+ categorically refuses to cooperate, claiming the PIN code was given out, which is impossible.
We would like to get our money back.
Please reconnect us so we can find a solution together.
Be aware that someone from McDonald's headquarters admitted to us that they are aware of numerous "THEFTS" committed by some delivery drivers.
But everything is considered normal, and they let it go.
13/02/2026: Beware of Uber Eats deliveries. A large order never arrived. The driver wouldn't answer the phone. The delivery was several kilometers from my home. They claimed the code to receive the order had been given. The only one who knew the code was the driver. I think he had a good laugh.
And their customer service is incredibly stubborn. "The PIN code was given..." is the only phrase they seem to know. The code couldn't have been given since he took a picture of a building 2 kilometers from the intended delivery location. An unbelievable and unacceptable response. They refuse to understand that it's impossible to receive a meal (€70, no less) 2 kilometers from where I was expecting it. It's shameful of McDonald's not to react, and shameful of Uber for being completely unresponsive.
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