Les meilleurs restaurantsde cuisine autres cuisines en Rillieux-La-Pape

25/10/2026: Anne Catherine, a top-notch employee, always attentive and helpful, who makes you want to come back, well done to her!

25/10/2026: Appalling service and management in dire need of improvement! We placed an order of over €40 through the McDonald's platform, including delivery fees. Despite calling ahead to request special attention, we received the wrong bag. As a result, we were forced to go to the restaurant ourselves and then wait over 30 minutes to pick up an order that was supposed to be delivered! To top it all off, a sandwich was still missing, even though Ilan, the manager, had assured me the order was complete and asked me to recount it in front of him. During our previous visit, our order was stolen, and the restaurant refused to remake it, forcing us to pay a second time without a refund. But the most appalling aspect is the manager's attitude. Instead of taking responsibility for his team's mistakes, he blames the Uber Eats delivery driver, even though the wrong bag was given to him by a team member. When I asked for the order to be remade, he accused me of being condescending and disrespectful. Yes, I was curt and annoyed, which is understandable given the situation, but I remained polite. Expressing dissatisfaction is not disrespectful! Being a manager means taking responsibility for your team's mistakes, knowing how to handle problems, and respecting customers. Unfortunately, Ilan is far from meeting these responsibilities. His communication and handling of this complaint is frankly deplorable. On the other hand, a special mention goes to Anne-Catherine, a true sweetheart, always helpful, attentive, and a good listener. She perfectly embodies the professionalism and customer service one expects. She truly deserves recognition. Management should seriously review the way this establishment is run. Paying for delivery only to have to travel, wait for over 30 minutes and leave with an incomplete order, while being criticized for your dissatisfaction, is simply not acceptable.