Découvrez le meilleur restaurantde cuisine autres cuisines en Le Mesnil-Esnard

18/07/2026: I am very disappointed with my experience at this McDonald's. I ordered a McDeal with a chicken burger. Upon taking the first bite, I realized I had been served a beef burger. I called an employee over to point out the mistake. She simply replied, "I'll bring it right back." At no point did she ask me to return the burger, so I finished it while waiting for the one I had actually ordered. A few minutes later, the manager came to our table and informed us that she couldn't give us the chicken burger after all, because the first burger should have been returned. I explained to her that the employee had never asked us to return it. Her only response was that the employee had only been there for a week and hadn't known. I find this justification unacceptable: a communication error within the team should not be blamed on the customer. In the end, I never received the burger I had ordered, even though the error was entirely the restaurant's fault. A simple gesture of goodwill or a product replacement would have been enough to resolve the situation. Instead, I was left with the feeling that my complaint wasn't being taken seriously. A very disappointing experience, both in terms of service and incident handling.

15/07/2026: I came to pick up a meal order and used the drive-thru. It's not the first time this has happened to me; I already left a comment about it, but it wasn't taken into account. The person was unpleasant. On Sundays, the menu wasn't honored; I was given an iced tea instead of Coke, and my sandwich was completely different. And like I said, it's not the first time. At some point, they need to check things properly. This needs to be reviewed.