Découvrez le meilleur restaurantde cuisine autres cuisines en Les Lilas
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McDonald's
Les Lilas
08/08/2026: The manager, AwaLise, was incredibly welcoming and kind.
Highly recommended!
08/08/2026: Disastrous experience, appalling service, and incorrect order.
Order placed on 07/08/2026 at 02:29:28, order number 4019.
Order placed at the takeout kiosk, served after more than 35 minutes, and completely incorrect.
Order:
2 meals: 1 Maxi Best Off Big Tasty with large fries, a Coke Zero (no ice), and 1 additional McMuffin Bacon.
And 1 McDeal meal with a fish sandwich, a Coke Cherry (no ice), a small fries, and a chocolate donut.
And 2 additional cheeseburgers.
The reality of the order:
1 large fries + 1 small potato (1st mistake)
1 Big Tasty + 1 muffin egg without bacon (2nd mistake) + 1 McFish...
Missing 2 cheeseburgers (3rd mistake)
No dessert (4th mistake)
Drinks: The large one was fine, but the small one had a lid that wasn't properly closed and was badly placed in the holder, causing it to tip over...
Sauce: 1 tomato ketchup (5th mistake) – what I ordered was fry sauce...
Not to mention the wait of over 35 minutes... More than half the order was either incorrect or forgotten, and it was served already cold...
The reception staff, who are supposed to be doing security, are more occupied with sitting on their phones than with their security duties...
If the staff were respectful of customers and the establishment more attentive to its image and the quality of its service and products, this kind of incident would be less frequent.
We feel robbed and insulted as consumers.
Thank you McDonald's Porte des Lilas.
Thank you McDonald's France.
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