Les meilleurs restaurantsde cuisine autres cuisines en Garges-Les-Gonesse
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8,1
1981 Avis |
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Quick Garges-les-Gonesse
Garges-Les-Gonesse
26/10/2026: ⭐ A deplorable experience: soggy food, no refund, and unacceptable disrespect for the customer!
I placed an order with this KFC through Uber Eats, and when it arrived, everything was soggy. So I called the restaurant to report the problem and request a refund. I understand that accidents happen, but the way I was treated on the phone is simply unacceptable.
I asked to speak to a manager. I was initially told it was the manager, then I was put through to someone else. That's when the conversation became downright disrespectful. Instead of trying to find a solution, this person mocked me with sarcastic remarks and a contemptuous tone, even going so far as to say things like, "Have a nice evening" and "Go back to work," as if my complaint were a joke. Is this how this establishment treats its customers?
The most shocking thing was the remark, "God bless you," uttered in this context in a tone I perceived as provocative and mocking. We know neither the religious beliefs nor the background of the person we're speaking to. Using a religious reference to ridicule a customer is completely inappropriate. I can't say for sure what this person's intentions were, but the way these words were used deeply shocked me and made me feel disrespected, even discriminated against.
Regarding the refund, the restaurant refused to take responsibility and referred me to Uber Eats. Yet, the cup wasn't even properly covered, which raises serious questions about the order's preparation and packaging. The delivery driver, for his part, seemed genuinely bothered by the situation. Meanwhile, the restaurant completely absolved itself of responsibility, blaming the platform or the delivery service, without trying to understand what had happened.
Order problems can happen, but contempt for the customer, mockery, and a refusal to find a solution are unacceptable. The minimum expected of a manager is professionalism, listening to the complaint, and responding respectfully, even when a customer is dissatisfied.
This experience deeply disappointed me. Between an order arriving in a deplorable state, a refused refund, and a humiliating phone call, I experienced absolutely no customer service.
Based on my experience, I do not recommend this establishment. The quality of service isn't limited to what's in the bag; it's also measured by how people are treated when a problem arises. And on this point, this KFC clearly failed.
Avoid it, at least for me. I won't be going back.
18/10/2026: Incredible, I've never seen her at McDonald's, it's not like that because here it's clean, and you
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7,8
250 Avis |
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Boulangerie Ange
Garges-Les-Gonesse
17/09/2026: Bakery worth visiting, thank you very much for your service
17/09/2026: Excellent bakery offering a good selection of products, nothing to complain about, a great team with impeccable service from Pricilla!
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