Découvrez le meilleur restaurant en Boussy-Saint-Antoine

10/08/2026: We regularly order McDonald’s through Uber Eats to treat the kids. Unfortunately, it’s become extremely rare to receive a complete order from this restaurant. Something is almost always missing: a portion of fries, nuggets, the kids’ toys, sauces that were paid for separately… And today, for the second time, an entire bag containing all the drinks wasn’t given to the delivery driver. So I immediately called the restaurant. The manager readily admitted that the second bag had indeed stayed at their premises and that they had forgotten to give it to the driver. You’d think that once the mistake is acknowledged, a solution would be offered. Well, no. The driver naturally refused to make another trip without being paid, which is perfectly understandable. For their part, McDonald’s explained that they couldn’t pay him to come back and pick up the forgotten bag. The result: the restaurant acknowledges its mistake, but the customer is left to bear the consequences. Even more surprising, I was told over the phone that they have "a lot of orders" and that it's therefore normal for mistakes to happen. I can perfectly understand making a mistake during busy periods. However, when mistakes become recurring and no solution is offered to rectify them, it simply becomes a lack of seriousness and professionalism. When a customer pays for an order, extras, sauces, and delivery fees, it seems reasonable to expect them to receive everything they paid for. Given the repeated oversights, the response I received today, and especially the manager's obvious lack of consideration and professionalism in the face of an error acknowledged by the restaurant, this was my last order at this McDonald's. There's a difference between making an occasional mistake and considering mistakes normal because there are many commands. Clearly, here, the second option has been chosen.

04/08/2026: The wait time was too long (at the drive-thru). The order was delivered hot.