Découvrez le meilleur restaurantde cuisine française en Manderen
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Au Relais du Château Mensberg
Manderen
18/02/2026: Upon arriving at the hotel, we received a very warm welcome: smiling and pleasant staff, a lovely room, a delightful evening meal by the fire, and a generous breakfast with plenty of choice in the morning. The stay seemed perfect. And it was, right up until the very end... or almost... Traveling with our 8-month-old baby, we arranged with the staff that morning to heat up her lunch and have her eat there. So, we went out for a walk, feeling completely confident.
When we returned, a man informed us that this wasn't possible after all because "they had just finished cleaning." We explained that this had been agreed upon that morning. He replied that he would check. The young woman, who was very pleasant, agreed to heat up the meal. My wife took off her shoes upon entering, went upstairs with our daughter, and undressed her so she could eat comfortably. The meal came back hot... but then we were asked to eat outside. It was pouring rain, barely 3 degrees Celsius. Faced with our confusion, we were finally offered the option of feeding her… in our car.
We quickly realized that instructions had been given. So we had to leave the lobby with our baby in our arms, her hot meal, and her belongings, crossing the parking lot in the pouring rain and cold, to feed her in a car crammed with luggage.
A big “thank you” to this gentleman for his kindness, empathy, and sense of service. His establishment will therefore be awarded two stars—and I consider myself generous. He could have simply told us no from the start, and we would have made other arrangements.
--------------- It is extremely regrettable that you are distorting the truth in your response. I was honest in my opinion; yet, you are inventing a story to misrepresent the facts and promote yourself.
It is even sadder to see a reaction of this kind.
“A clear conscience is the best pillow.” — Benjamin Franklin
Food for thought.
16/02/2026: A very beautiful and peaceful place, a welcoming hotel, the staff were very kind, we also had dinner there for Valentine's Day, and the meal was very refined, I highly recommend it.
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