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Les meilleurs restaurantsde cuisine italienne en Barjouville
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7,7
2197 Avis |
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Ristorante Del Arte Barjouville
Barjouville
27/07/2026: The last to arrive are served first.
Too long a wait, not even bread.
The carafe of water arrived almost an hour later.
The waitress served her acquaintances before you, even though they arrived much later.
Many people were unhappy.
24/07/2026: We ordered from Dell’arte on July 24th.
I ordered a burrata with pesto, but it was more like a burrata without pesto.
When I asked why there was so little, I was told that the photos on the website were not representative of the actual product.
I also had to ask for cutlery and bread. For a takeout order, that's basic stuff.
Since I had mentioned it in the order notes and they didn't even check,
the same goes for the bread I ordered; I received a burnt loaf.
And for dessert, a strawberry pistachio tiramisu, I wonder where the pistachio is.
We've eaten at this restaurant before, which is why I asked why there was so little pesto, because it's different when it's served at the table.
I used to eat there often and found it good and enjoyable. I tried to get takeout, but avoid it!
I paid the same price for much less.
No courtesy whatsoever.
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5,2
553 Avis |
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Erano Restaurant
Barjouville
13/07/2026: I am extremely disappointed with my experience at this restaurant.
Yes, it was busy, so I can understand a slight delay in taking my order. However, what followed was completely unacceptable.
I received my starter, which I finished. It took a very long time for my plate to be cleared, followed by an interminable wait for a simple salad. It got so bad that I got up and left the restaurant without having received my main course.
What's most telling is that the waitress herself asked me, "You still haven't received your salad?" She then went to the kitchen and came back to tell me it was ready. If even the staff acknowledges there's a problem, it's clear the wait was unacceptable.
I calmly asked if it would be possible to receive some kind of compensation given the excessive wait. The manager replied, in a rather unpleasant tone, that there had only been a 10-minute wait. That's simply untrue. I would never have gotten up and left a restaurant for a mere ten-minute delay, especially after already having waited to be served and for my plate to be cleared.
The most disappointing thing isn't even the wait itself, but the complete lack of consideration for the customer. Instead of acknowledging the problem or offering an apology, they preferred to deny the facts. Faced with this attitude, I finally refused the salad, which didn't even appeal to me anymore after all that time.
A mistake can happen in any establishment. However, the lack of professionalism, the absence of an apology, and the refusal to offer any compensation despite a clearly excessive wait are much harder to accept.
I will not be returning, and I do not recommend this establishment.
02/07/2026: We called to reserve a table for dinner and the staff told us there was no need to make a reservation as they had space and we could come immediately. However, upon arrival, it was no longer possible to eat there as they were fully booked!
Unprofessionalism
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Non applicable |
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