Les meilleurs restaurantsde cuisine italienne en Gradignan

25/05/2026: I ordered a four-cheese pizza. It really wasn't good. One of the worst pizzas I've ever had. The cheese was rubbery and tasteless. We also ordered a charcuterie board. Two pieces of sausage were poorly cut, and the ham was completely uninteresting. It's a shame. Furthermore, we ordered takeout. The order took a very, very long time to arrive. The first delivery driver waited 20 minutes and then canceled the order (with Uber Eats).

18/05/2026: FOLLOW-UP TO YOUR RESPONSE: We are particularly shocked by your response, which attempts to portray regular customers as disrespectful and dishonest in order to divert attention from the real issue: we were ignored for nearly two hours. At no point did we request that customers be "kicked out," nor did we demand preferential treatment. We simply waited, politely followed up several times, and remained patient despite an already very unpleasant situation. What is regrettable is that instead of acknowledging an obvious problem, you are now choosing to invent shameful and completely false behaviors, such as this story about open taps. We have never done that, and this level of accusation is unbecoming of a restaurant manager. We would also like to point out that we were always respectful to your server with the very short hair, who was the only one to maintain a professional attitude throughout the evening. We even told him we knew perfectly well this situation wasn't his fault. Your response unfortunately reflects the experience we had that evening: no self-reflection, no tact, no consideration for loyal customers. Making customers wait can happen. Blaming them afterward to try and absolve yourself of responsibility is a completely different matter. First comment left: Avoid at all costs. As regular customers of the restaurant, we arrived as a group of eight and were told there would be a 30-minute wait. The result: two hours of waiting, repeatedly bothering the waiter, only to finally understand that we had simply been forgotten. The most shocking thing was the manager's attitude: no professionalism, no gesture of goodwill, and above all, an astounding arrogance when we asked him how he intended to make up for such a disrespectful wait. Perhaps he skipped his customer service and relations courses? Making customers wait can happen. Looking down on them after forgetting about them for 2 hours is a choice.