Découvrez le meilleur restaurantde cuisine japonaise en Wattignies
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6,2
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Yuwiki
Wattignies
17/04/2026: The food is excellent, and we've never been disappointed in that regard.
However, after numerous delivery orders, the telephone service is clearly lacking. The person taking orders has a cold and unpleasant tone, and we've even had the phone hung up on us once.
This is all the more unfortunate given the quality of the food. We continue to order for the food, but an improvement in customer service would be truly appreciated.
10/04/2026: The tempura was noticeably very light—perhaps a new minimalist approach?
As for the quality, it seemed rather mass-produced, which the establishment apparently fully embraces.
But the real highlight was the phone call. After my return, I received a response with remarkable sarcasm, going so far as to explain that if other customers recommend this dish, it's because they are (and I quote) "idiots." A bold marketing strategy, I must admit.
More seriously, a little respect and consideration for customers wouldn't go amiss. Criticism isn't an attack and deserves better than a contemptuous response.
In short, an experience that mainly makes you want to avoid ordering again.
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