01/09/2026: Great hotel, amazing location just nearby legendary Hotel Du Palais. The hotel has everything you need, big outdoor pool, good food and wine menu, pleasant staff. There is no many 5 star hotels available in the area so glad to have this one in Biarritz!
08/08/2026: The location is undoubtedly the hotel's best feature: unbeatable, right on the seafront with spectacular views. The outdoor pool is also very pleasant, and the surrounding area has enormous potential.
However, for a 5-star hotel, I expected much more. Some areas and facilities look outdated and need renovation, and both the rooms and the service fall short of what I would expect from this category.
Furthermore, the spa area is poorly designed and too spread out. The indoor pool is in one area, the hammam is quite far away down a corridor, and to get to the sauna, you have to go up a floor because it's inside the gym itself. This creates some rather strange situations: people working out while others enter the gym in bathrobes to go to the sauna, leaving the floor wet from their footsteps.
Overall, it feels a bit like a labyrinth and lacks planning. Personally, I prefer hotels with a true spa center, where the pool, hammam, sauna, and other facilities are concentrated in one area.
Overall, I find the price too high for the experience it currently offers. It's a shame, because with that location and a good renovation, it could be an exceptional hotel.