Campanile d'Henin-Beaumont et Noyelles-Godault sur Noyelles-Godault

We occasionally eat at Flunch, and even though some restaurants are closer to home, like the one in Villeneuve-d’Ascq, we prefer to drive about 45 minutes from our house (to the Belgian border) to the one in Noyelles-Godault. We particularly enjoy the sliced ​​ham, which we order regularly, and our daughter loves your chicken tenders. However, we encounter a problem when we leave, as we usually come on Saturday evenings. By the time the restaurant closes, the shopping mall is already closed, even though our Tesla is parked at the Tesla charging stations on the opposite side. We therefore have to walk across a large part of the parking lot with our young children, which isn't very reassuring, especially considering some of the people and situations we sometimes encounter there. We have already sent a letter about this, but unfortunately, we haven't received a response yet. We would therefore like to know if it would be possible to pass this request on to the management of the shopping center, so that access to the mall remains open until Flunch closes, or if an alternative solution can be considered to allow customers to reach their vehicles more easily. We enjoy your restaurant and gladly make the trip to eat there. It would be a real shame if this access problem were to spoil our experience. We sincerely hope that our feedback will be taken into account and that a solution can be found. Thank you to your team for your attention and understanding.

Great Flunch, hopefully it won't change like the others.

5 stars for the Chicken Tenders, but -2 stars for the state of the restrooms… or rather, “THE” restroom. Because for men, there are only 3 urinals and 1 toilet. Moreover, on September 29th, the sanitary conditions report posted on the wall showed no signatures from anyone who had been there all day.

It's alright, not too bad, it's an above-average Flunch 👍🏻

A welcoming place, the only downside is that you barely have time to finish your starter before the buzzer goes off to fetch your meat. It was much better before when you could give them time to go get the meat.

We came for an afternoon snack, and I ordered an iced coffee which was just ice and syrup with absolutely no coffee in it 😞 at €5.40 a glass, that's really annoying.

Very good, including for a snack.

The checkout line was excessively long, which is not the fault of the cashiers, but rather a clear case of understaffing. Excuses related to the back-to-school season or the closure of another establishment cannot be accepted, as staffing levels need to be adjusted during these periods of high demand. Furthermore, the state of the restrooms was very unsatisfactory, despite a recent inspection indicating compliance (less than 5 minutes prior). On the other hand, we would like to emphasize that the all-you-can-eat buffet offered a good variety, and the quality of the vegetables and side dishes was satisfactory. In addition, the waiting time for food preparation was reasonable.

An afternoon of shopping with the girls... a little snack we chose... crepes/waffles... not a smile, not friendly at all! Plus, the person didn't understand the order at all, I had to explain it three times... ugh! So disappointed!!

We came to eat with my parents and sisters on Tuesday evening. The restaurant was very busy, and we quickly noticed a lack of organization in the service. There were only two people to handle the children's menu and the grilled food. When my sister received her first plate of chicken tenders, my two other sisters had to wait until everything was cooked before being served. As a result, we couldn't all eat together. The second problem occurred with the ice cream. For the children's menu, we had paid extra for whipped cream. We simply asked if it could be put directly on the cone rather than in a cup. We were told that the quantity wasn't the same, which we accepted without argument. However, when we were given a cone with a very small scoop of ice cream, we politely asked if it would be possible to fill it properly and make a slightly larger scoop. The person then passed us on to a colleague, saying they refused to serve us. We were surprised and offended by this reaction and asked the other employee why she had refused to serve us. When we insisted on an explanation, he replied to my mother, "You're being difficult, madam." I find this remark completely unacceptable and shocking. We can understand that a restaurant might be busy, that there might be a wait, or that there might be service difficulties, but this in no way justifies disrespecting customers. It's a real shame, because we came as a family to have a nice time. It wasn't so much the wait or the ice cream that disappointed us, but rather the lack of respect and the way we were treated.