Campanile d'Henin-Beaumont et Noyelles-Godault sur Noyelles-Godault

The checkout line was excessively long, which is not the fault of the cashiers, but rather a clear case of understaffing. Excuses related to the back-to-school season or the closure of another establishment cannot be accepted, as staffing levels need to be adjusted during these periods of high demand. Furthermore, the state of the restrooms was very unsatisfactory, despite a recent inspection indicating compliance (less than 5 minutes prior). On the other hand, we would like to emphasize that the all-you-can-eat buffet offered a good variety, and the quality of the vegetables and side dishes was satisfactory. In addition, the waiting time for food preparation was reasonable.

An afternoon of shopping with the girls... a little snack we chose... crepes/waffles... not a smile, not friendly at all! Plus, the person didn't understand the order at all, I had to explain it three times... ugh! So disappointed!!

We came to eat with my parents and sisters on Tuesday evening. The restaurant was very busy, and we quickly noticed a lack of organization in the service. There were only two people to handle the children's menu and the grilled food. When my sister received her first plate of chicken tenders, my two other sisters had to wait until everything was cooked before being served. As a result, we couldn't all eat together. The second problem occurred with the ice cream. For the children's menu, we had paid extra for whipped cream. We simply asked if it could be put directly on the cone rather than in a cup. We were told that the quantity wasn't the same, which we accepted without argument. However, when we were given a cone with a very small scoop of ice cream, we politely asked if it would be possible to fill it properly and make a slightly larger scoop. The person then passed us on to a colleague, saying they refused to serve us. We were surprised and offended by this reaction and asked the other employee why she had refused to serve us. When we insisted on an explanation, he replied to my mother, "You're being difficult, madam." I find this remark completely unacceptable and shocking. We can understand that a restaurant might be busy, that there might be a wait, or that there might be service difficulties, but this in no way justifies disrespecting customers. It's a real shame, because we came as a family to have a nice time. It wasn't so much the wait or the ice cream that disappointed us, but rather the lack of respect and the way we were treated.

Have a great time with the grandchildren. They ate well.

I went to eat a waffle with the policewoman and the service was very slow but the waffle was very good 😊

Absolutely perfect, nothing to say, just a small piece of advice: keep an eye on the cutlery as many of it isn't very shiny, otherwise it's great!

The kitchen staff were very responsive given the crowd! And the food was good! However, there's a lack of clear signage regarding the location of the sauces, restrooms, vegetables, etc. You have to look around a bit if you're not familiar with this Flunch location.

The tomato sauce is always the same, too runny. The staff always say it thickens on its own. Disappointed again.

Everything is perfect. I enjoy it every time for a very reasonable price. Thank you Flunch.

The quality is truly exceptional, both in the food and the service. The crepes and waffles are delicious 🤩👍🏻