Castillan sur La Grave

A warm welcome. Friendly and smiling staff. Nice menu with beautifully presented dishes. We had a very good time.

Very efficient and quiet, with excellent heating. If you're looking for a convenient hotel.

It was a break for our last day, the end of our gr 54, the swimming pool was welcome, and the restaurant, very friendly,

Delicious restaurant, reasonable half-board. Too bad the floorboards creak everywhere at 4:30 in the morning, it's a mountain bike trail weekend...

Very good à la carte food, self-service breakfast, rooms with plastic shower stalls and curtains. Ski hotel...that really says it all.

Your response on the website is very disappointing to us 😡 Especially since you tell us that your husband, the boss, Marc, is also aware of our complaints, so we're even more disappointed. You paid €2,300 this year, 2025, over a period of 10 days, and this every year for over ten years. Shameful to let a very, very good customer go, under such conditions, in such a way, without explanation, without any significant action, except for three times with the same response. I'm sorry 😡 We can tell you, it hurts very, very much. As an excuse, now on the website you reply: too much work, you couldn't take care of customers. Nonsense. You're really not salespeople, too bad for you. You don't care. You can do this because you have the best location for your Castillan Hotel in La Grave, which is located in front of the Meije glacier, in front of the cable car, the tourist route to Briançon and Italy. You can tell yourself, one lost, ten found. That's your policy. But be careful, there may be other days. You'll still think of us, but the train will have passed. You also say on the website that you're available to listen to us. It's up to you to approach the right customer, not us, if you really want to know and understand our grievances, to learn more and be able to rectify the situation. Our disappointment this year wasn't that you weren't able to take care of us; there were important things that happened, which are more serious. Especially considering your third star, which you received in 2024, for us this year, 2025, is a regression. Plus, we got nothing in return. Let's not even talk about a welcome drink, which wasn't offered by the house this year. That's not what we're complaining about. Benoit Steinmetz