L'Atelier de Donat sur Malbuisson

We decided at the last minute to cancel our stay in Pontarlier, hoping to discover this little gem in the Doubs region. The breathtaking view of the lake, the elevator, the air conditioning, and the parking were the deciding factors in choosing this establishment. The reservation went smoothly, and it was with bad weather (wind, rain, and 14 degrees Celsius) that we arrived at Malbuisson. The reception by a woman from the North was exceptionally warm. Explanations were given with a big smile, and even assistance was provided to our room. It made us forget the winter temperatures. The suite has everything we need: space and luxury, very comfortable bedding, a large bathroom with a whirlpool bath and a walk-in shower. Two televisions with limited programs, but the Wi-Fi is very stable for streaming! The breakfast is partly buffet-style, partly served at the table with a big smile. The lady who prepares breakfast and also cleans the rooms is extremely kind and helpful. Nothing to complain about. Granted, we're in the upper range at €240 a night, but considering the location, comfort, and amenities, we consider it to be a decent value for money. Regarding the restaurant, we can't confirm the reviews that speak of inefficient service. We spent more than two hours at the table for three à la carte courses in a very full room. The menu is limited, but we knew that, which is why we only ate there twice. Burgers, salads, and two fish/meat dishes. The quality was acceptable. The second evening was much more disappointing. The foie gras was excellent, but the €36 piece of beef couldn't be cut properly with a steak knife or chewed. There were two meat dishes: the chef refused to prepare the pork ribs because of the heatwave; it should be noted that the temperature was 18 degrees at 3:00 p.m., barely 12 degrees in the evening, and below 10 degrees at night. Plus, you had to eat the main course with the cutlery you used for the starter. For an unacceptable bill of €150. My husband had ordered ice cream for dessert, I had an iced soufflé. My husband received his ice cream after fifteen minutes. I waited in vain for my dessert. Half an hour later, I decided to give up and ask for the bill when suddenly the soufflé appeared. In short, the hotel's value for money is good; avoid the restaurant. Le Reflets, 2 km away, offers gourmet cuisine at lower prices. Very popular with locals, so reservations are recommended.

So... when you have to book several days in advance, that's already a good sign 😋... the setting is wonderful, the decor is really nice... I'm Swiss and the fondue is worth the detour, regional products and above all... homemade. I really never felt like I was waiting or spending a long time to be served. The cocktails help you choose from a simple menu but delicious dishes (I'm a foodie, I've almost finished the entire menu). I take my friends and my partner there... Camille is a very professional and charming waitress. For people in a hurry, there's BK, McDonald's, and KFC 10 minutes away in Pont in an industrial area! Congratulations to the Donat team 👍🏻

I ate there yesterday, nice location, nice restaurant, the prime rib was difficult to eat, a little hard and the home fries arrived cold and very very brown, soft. The salads are super good. The staff very friendly 😃 I will go back to taste something else. 9 months later, back, great food 😃I recommend

Traveling by motorbike: fantastic view, suite with small balcony. Right on the lake, very friendly service.

Hôtel L'Atelier de Donat: a pleasant stay, but some areas for improvement My stay at L'Atelier de Donat was generally okay. The rooms are well equipped, offering a certain comfort. However, a small table accompanied by two chairs would be a welcome improvement to make the stay even more pleasant. When it comes to billing, I found the system to be somewhat hit or miss. When an additional person is added, a supplement of €30 is applied, justified by increased consumption of water and soap, among other things. This approach seemed less than transparent to me. As for the restaurant L'Atelier de Donat, the experience was different. The quality of service and management of the dishes were disappointing. The announced ingredients of the MALO plate – perch, trout, prawns – were replaced without notice by two portions of trout and scallops, which completely alters the meal experience. Additionally, the only person in charge of service also appeared to be in charge of the kitchen, an understandable situation, but one that should not impact customer satisfaction. The establishment is positioned in a relatively high price range, and we can therefore expect a more rigorous service, whether in terms of service or respect for the dishes advertised. Better organization and more transparent communication with customers would improve the overall experience.

We had a memorable evening for a friend's bachelorette party! Thank you to the whole team for the quality service and especially to Lola (aka Lolita) who set the mood for us like never before! She installed a video projector for us to do karaoke, she pampered us, it was really great! We will definitely come back!!

A very nice restaurant (we didn't try the hotel part) located near the lake. With professional and friendly waitresses (Clémence and Lola) who went above and beyond to make my cousin's birthday a success (overhead projector, computer, and screen so we could have a little karaoke once our group was alone in the restaurant)!! A big thank you to you 🙏🙏

Several times I come with family and friends and we have never been disappointed by the quality of the service and the cuisine! Indeed the waitresses are smiling, helpful and give good advice regarding the menu, wine, etc. And what about the evenings which are really a plus and we can only have fun I recommend with my eyes closed, very pleasant and very clean places!

I recommend this restaurant and this hotel with your eyes closed! Very friendly and professional staff, especially Charlotte!