17/01/2026: Let's start with the positives: the cashier was incredibly kind. His colleague who cleared the trays was also very helpful; thank you to them both, they were very welcoming. We exchanged New Year's greetings, which was really lovely to be greeted like that. It's thanks to them that I gave it 3 stars.
Unpleasant points: the wait staff was very unpleasant. In particular, the woman who was in charge of the upstairs dining room. We had been waiting upstairs for over 10 minutes because the fish fingers weren't ready. The cook told us to wait and come back once they were cooked. There were no more seats downstairs, so we took a seat upstairs. The dining room wasn't locked. While my partner was asking me for help carrying the plates upstairs (we were two adults with a child), the employee, a woman in her fifties with short hair, told me to go back downstairs because the dining room was locked. Sure enough, while I was going down to help my husband, I saw a trolley in front of the stairs. I told her we'd been there for over 10 minutes (she saw us coming up, by the way), and I explained the situation. She replied aggressively, "It was open earlier, but now it's closed, so you'll have to come down." So I went downstairs with the plate, and we waited for a seat to become available, plates in hand... Once we found a seat downstairs next to the children's play area, it was impossible to talk because of the hammer game. The children were banging on it; it was truly unbearable to eat with that noise in your ears. Perhaps they should consider replacing the game with something else, as the banging noise while eating is awful. Several customers were complaining. A second employee, a man who clears tables, had a cold stare and didn't respond when we spoke to him. Was it antipathy or a disability/disability status? In the second case, it's understandable, but if you don't know this, you risk being turned away because it's a common occurrence... We're regulars, and I don't like to say negative things unnecessarily, but it was important to point this out.
Sincerely
29/12/2025: Perfect place as a back up solution when everything else is closed. We had fish and chips and pursued our trip.
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