Le Pain Helios sur Arras

On Friday morning, November 28th, I went to the bakery. The two employees there were rather unfriendly and even quite unpleasant! However, yesterday afternoon, I was served by a particularly warm, smiling, and very professional blonde saleswoman. Her excellent customer service really made a difference and made the visit much more enjoyable.

LE PAIN HÉLIOS in Arras is like a hug for your taste buds: pastries that make your senses dance, hot chocolates so generous you could almost drown in them, and a welcome that puts a smile on your face even before you've ordered. It's impossible to leave without a little piece of happiness under your arm!

It's more of a breakfast place than a bakery. The wait can be even longer because there's only one queue: the organization clearly needs improvement, but here only profit margins matter.

Fantastic 😍. A beautiful french coffee house that sells fresh bread, sandwichs but more importantly it's friendly and clean.

It's a great idea to sell bread and offer the option of enjoying pastries and cakes on-site in a very nice setting.

Every time I come to Arras, I buy my bread and order a slice of Maroilles cheese tart. It's very good, as is the bread. The staff is very welcoming. Thank you.

Too bad it's always the music that's playing, but no, nothing to say.

Very warm welcome, very good product advice. Bravo

This morning, I went to the bakery and was very disappointed by the attitude of the saleswoman. She was particularly unpleasant, unsmiling, with a curt and disrespectful tone. I find it a shame that a local business, where the welcome is supposed to be warm, can leave such an impression. The bread is good, but the attitude of the staff completely spoils the experience.