McDonald's sur Villeneuve-D'Ascq

Every time I come to this McDonald's, it's always a pleasure thanks to Thomas and his team. The welcome is warm, the smiles are genuine, and you can immediately tell they love what they do. Thomas, in particular, brings a real positive energy: he offers kind advice, remains available even when it's busy, and truly puts you at ease. What I appreciate most is that this quality of service isn't a fluke: it's like this every single time. You can see that he inspires his team, creates a great atmosphere around him, and that it's reflected in the service. Everyone seems motivated, united, and attentive to the customers. Thanks to Thomas, there's a pleasant and respectful atmosphere, a real change from the everyday. Thank you to him and the whole team for their consistency, good humor, and professionalism. It's refreshing to encounter such dedicated people.

The staff were very polite and friendly. The restaurant was large. And the food selection was better compared to other McDonald's.

I received a very warm welcome at the Drive-Thru from Alan. If I could give 10 stars, I would! Big thanks to you, Alan, for your kindness and friendly welcome.

It's a disgrace! You see ads everywhere advertising a €4 menu, but it's not the case at all. Cheese and other items are extra, and drinks and desserts are the same. In the end, you quickly find yourself paying an extra €2 per meal.

Drive-thru in 4 minutes, complete order, hot and well-served! Thank you so much!

A McDonald's like any other, clean and pretty good, but I don't understand why half the self-service kiosks are always out of order.

3 stars, and that's because the person who was at the drive-thru was very nice this evening. Happy meal menu at 5euros45 with the mini Sunday. Putting 11 small fries in the package. It may be a happy meal, but for a child, what you put in it must still correspond to a small fry. Here... not at all. (it's the first time I've had this problem) but next time I'll stop and check. It may seem like nothing, but when you have to recook fries because you haven't eaten enough... it's frustrating.

The 3 "managers" who take stock of their team next to the tables where we eat, criticizing their colleagues: ah he's good, she's not doing well at all... without wanting to be discreet, it's really very, very average on a human level.

I went there this Saturday to eat with my partner and was pleasantly surprised by the kindness and professionalism of the server, Mr. Follet. A true professional who truly prioritizes customer satisfaction. He quickly and brilliantly resolved an order error. He should train his colleagues, who sometimes smile at him. Thank you, Mr. Follet.

For several months, the wait at the drive-thru has been extremely long, up to 45 minutes.