Novotel Cafe - Hotel Novotel sur Suresnes

A huge thank you to the entire team for the warm welcome and the quality of our stay. It was our third time and always a pleasure. The hotel is very comfortable, the breakfast is a real treat, and the Jolia restaurant is simply excellent; with Sofia providing top-notch service. We leave delighted and will cherish the wonderful memories of our stay. And we will return with the same enthusiasm. Best wishes for continued success.

Hotel is located in a very calm area, proximity from Paris centre (approx 15 min by car), facility is very clean and fit for purpose. There parking available underground (extra payment and depends on availability), and bit expensive

Overall, we had a very good stay at this hotel. The rooms were comfortable and well maintained, and the breakfast was truly outstanding with a great variety and quality — definitely one of the highlights of our stay. However, our experience at the reception desk was very disappointing. The receptionist we encountered was extremely rude, unhelpful, and spoke in an arrogant and irritating manner. We arrived in the morning after a long international flight and approached the desk for check-in and for clarification regarding the city tax. Instead of providing clear and polite assistance, she responded impatiently and rudely, making us feel uncomfortable and unwelcome. Such behavior is not acceptable for front-desk staff, especially in a hotel of this standard. This area seriously needs improvement. Apart from this negative experience at reception, everything else about the hotel was excellent.

Well located, very quiet and pleasant place, safe, friendly and attentive staff