Paul sur Ecully

03/09/2026: The products offered by this establishment are distinguished by their impeccable quality, which justifies my loyalty as a regular customer. However, despite the excellence of the pastries and breads, I must express my dissatisfaction with the evolution of customer service, which has noticeably deteriorated over time. It is not uncommon to observe saleswomen conversing in the presence of customers, leading to misunderstandings and requiring customers to repeat themselves. Furthermore, it is regrettable to note that derogatory remarks are sometimes made to customers who have left the shop, in the presence of other customers still present. When paying for my purchases, I frequently feel like I am intruding, sometimes having to interrupt the saleswomen's conversations to get their attention, as they continue talking without even looking at me. This situation gives me the impression that the staff takes customers for granted, regardless of the quality of service provided. I don't question the staff's professionalism, but it's crucial to remember that this is a business. If the saleswomen aren't motivated by their work, a career change could be considered to ensure impeccable customer service.

07/08/2026: The pastries are excellent and fresh for every occasion. As a loyal customer of this pastry shop, I am never disappointed and delight all my guests.