My husband and I have been ordering from them for years, we have never been disappointed, the pizzas are delicious, the ingredients seem fresh and the delivery costs are more than reasonable. The only downside is that the dough is sometimes overcooked.
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Natalya Garccieva
.
11 juin 2024
10,0
We have been ordering pizzas for years, always the same ones, and regularly; However, understanding over the telephone is sometimes difficult depending on the person.
First of all, I congratulate what I believed to be the manager for having defended his employee so well with a mature posture when we ourselves made difficult remarks towards the young woman. However, even if I can well imagine the insults towards us when we left, if the latter wishes to understand our position more, I share it here, and I hope for a response worthy of the time devoted.
Today, the person on the phone was dismissive, even insulting; physically, she adopted a more than childish attitude. After a short explanation with her, she maintained that she had behaved badly since she believed that we were imposing a choice on her, and therefore, that we were disrespecting her.
For our part, on the phone, we accidentally used the word "supplement", which was an abuse of language and led to confusion. The tone we used in the face of incomprehension, our confidence as regulars, were perceived as rude by the employee who considered us scammers without really understanding the situation.
In fact, we systematically order several Calata pizzas without cheese (allergy), with curry compensation.
The staff has the habit of making a "commercial gesture" by increasing the sauce to avoid having a pizza with almost nothing: it's customer service (which is lost).
The person on the phone didn't seem to know; the least you can do, before being rude, even insulting, believing that it is a scam or something else, is to ask your colleagues if this is the case or not (common sense), knowing that it is a unusual situation.
Usually there is a card associated with our name that specifies removing the cheese and adding the curry, this was not the case "due to a software update". Again, it is not once there that we must obtain this information but rather provide it in advance before being disrespectful. The typical sentence would simply be: "Sorry ma'am but we no longer have any information associated with your name, can you rephrase your request?". This avoids believing any abuse and the escalation of "who disrespected whom?", it is not a playground but the first approach before ordering.
Aside, this is also the second time that this same person has not been able to understand the offer "a pizza for two people, a free pizza" and therefore if we make the formulation twice, it is because we wants four pizzas in total.
Personally, despite the fact that Pizza Tempo is a franchise, I didn't think that customer recognition was as non-existent as at Mac Donald.
So yes, as you mentioned, we are just a drop in the ocean of your customer base, our departure would not bother you at all, a certain person would be very happy, but I think It's quite sad to be considered this way after so many years.
Finally, I do not want a reprimand or anything else (which will not even be considered) but simply a questioning of the behavior to adopt when telephone communication is conflicting. Such behavior cannot exist in such a short time and for truly questionable reasons. We will still come back, because we like some of the employees, but we will forgo the phone call.
I still hope that the person will question the attitude to adopt when a telephone "conflict" begins and when faced with the customer's remark at the checkout, because according to their employer, it is their only flaw.
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Logan Nguon
.
10 juin 2024
6,0
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