Hello, I'm very disappointed with the quality of this supposedly 4-star hotel. I'm still trying to figure out where the stars are hidden. Anyway, no complaints about the staff, but having stayed in other 4-star hotels in Alsace, I'm disappointed. The bed creaks when you turn over (I won't go into details), the shower head wobbles, and the hot water takes 5 minutes to arrive. As for breakfast, for a 4-star hotel, nothing is homemade, not even orange juice. In short, when I book a 4-star hotel, it's not to get the conditions of a chain hotel.
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Julien Varraud
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31 janvier 2026
6,0
Thank you for the goodwill gesture and room change following the mold problem in the previous room; and let's not forget the outrageous prices displayed on the room door (800 euros!!!)
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hummel robert
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27 janvier 2026
8,0
Magnificent hotel! 👍 The room and bathroom were absolutely top-notch. Impeccable bedding. A small balcony overlooking a little park. And so peaceful!
The hotel restaurant is outstanding and definitely worth a visit. 👍 The staff is very friendly. And the gym and spa are also undeniable bonuses. A real gem! 😍
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rico rossi
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27 janvier 2026
10,0
Never disappointed by the welcome, the cleanliness, or the service; excellent value for money! 👍
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Olivier Fritsch
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27 janvier 2026
10,0
A very beautiful, quiet, and pleasant hotel. The spa is superb and the restaurant excellent. The reception and restaurant staff are attentive, caring, and professional.
Thank you for this enjoyable stay.
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Clémence Marchand
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15 janvier 2026
10,0
One night spent in this hotel, in short, meh. The pool is too small, even tiny, and the tiles are lacking.
The room on the 4th floor was really meh, with signs of water damage on the ceiling. The paint job was completely amateurish, truly disastrous. The bathroom was a shame there was no double vanity, and the bed was awkward to fall into as it was just two single mattresses.
Breakfast was meh. The breakfast ticket system is ridiculous; you have to drop your money in a box, so basically everyone can go to breakfast without paying.
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Ced H
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14 janvier 2026
6,0
A very nice hotel with a spa area, hammam, sauna, and beautiful, comfortable rooms. Peaceful nights in relatively good bedding.
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Vincent Finet
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31 décembre 2025
10,0
A lovely establishment, clean and comfortable rooms, and welcoming staff. A big thank you to Laurine for her kindness and professionalism!
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Lisa Herrmann
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30 décembre 2025
10,0
A huge thank you to Maï for her great helpfulness and kindness. Always available and very pleasant, it was a real pleasure 😊
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Ashvani Iyan
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30 décembre 2025
10,0
Great hotel, calm and peaceful. The spa is very good, just two minor points: 1) The breakfast – I think it's a shame not to find more local and artisanal products. 2) The elevator can be crowded in the morning with the cleaning staff (who are very friendly, smiling, and competent). Thank you for the mulled wine at reception; it was delicious.
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Eric Desantoine
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30 décembre 2025
10,0