Restaurant Del Arte Illkirch sur Illkirch-Graffenstaden

Nothing special, I'm expecting something extra

Following my complaint about the mussels marinière, I was received by the manager of the Flunch Illkirch who offered us two free meals as compensation for the ones we had previously received. That's why I removed my previous comment. I thank her. Have a good day.

It's become very expensive for a neutral, not to say cold, service. This is certainly also due to the clientele who frequent it... (tables not cleared).

Visited today. We're a family of Flunch regulars. We know the chain has struggled in recent years, and unfortunately, we no longer have one near us in Normandy. So, when the opportunity arises, and because we'd like this chain to continue, we take advantage of it whenever possible. The service for the hot dishes was very good. The dishes were true to what Flunch usually offers, and that suited us perfectly. Our disappointment came when we ordered our desserts. It was 8:49 pm. We were told that desserts were no longer being served, and the till was closed (even though we were supposed to arrive until 9 pm, as indicated online and in front of the restaurant). My mother came back to point out that this wasn't quite right. She was told that she actually had 5 minutes to place her order. Then, at the till, we were told that only ice cream could be ordered because the coffee machine was off. So, no coffee specialties. So we ordered and realized they were preparing the specialty ice cream in front of us for another customer. And to top it off, they offered us a cup or cone, even though a customer after us had already had a sundae. It's a shame because, honestly, I think I can say we're friendly and often understanding customers. Nevertheless, I hope you'll take these comments into consideration so that your restaurant and the jobs it supports can continue to thrive.

Excellent mussels, all you can eat

Overall, the dishes are generally served hot and as expected. The welcome and service: The staff remains polite, but the welcome is sorely lacking in warmth. The cashiers could take the time to offer more advice, especially when we're unsure what to order. It's a bit too cold and distant: a warmer welcome would make customers much more eager to return and would build loyalty! The ice cream and crepe area: In contrast to the rest of the restaurant, this area is much warmer and more pleasant! The children's area: The play area is quite well-suited, even if it's primarily aimed at younger children. The terrace: This is a major asset of the restaurant! It's a shame it isn't showcased more. A decent place for a hot meal, with a great dessert selection and a lovely terrace, but the customer service at the register could be more personal.

Hello, last night we had mussels and fries! They were very good! However, half of the mussels in the first plate were closed, and even knowing you're not supposed to eat them, it was almost impossible to open them. Also, the Roquefort sauce had no flavor compared to last season; you couldn't taste the cheese at all. The server wasn't smiling at all, and was even a bit unpleasant!

I wanted to commend the professionalism, the quality of the work, and the good humor of the cook, Francisco.

Beautiful place. Lots of amenities and food options. Lots of water slides too, for both children and adults.

A friendly place to share a meal or a coffee, at very affordable prices.