Sofratel Cognac sur Chateaubernard

Our experience was very disappointing. We had specifically requested a double room, which cost €33, as we had requested. However, we were automatically placed in a private room, which was much more expensive for our health insurance, under the pretext that it was covered. This practice is unacceptable. The fact that health insurance reimburses a service does not give the right to impose it on the patient, especially when they have clearly expressed a different preference. It's hard not to see a financial motive behind this for the hospital, since a private room is more profitable than a double room. In addition, we had to stay in a room where the temperature was around 30°C, without air conditioning. The sheets were disposable, and there wasn't even a carafe of water or a glass available for those accompanying us. On the other hand, we were given a welcome bag as a gift. Frankly, that's not what we expected. What matters most is the quality of the welcome, respect for patients and their companions, and dignified hospital conditions. We are not just social security numbers. Behind every file, there are human beings who deserve to be heard, respected, and taken into consideration. I leave this experience deeply disappointed. I felt that the financial aspect took precedence over the well-being of the patients. The Hippocratic Oath is supposed to place the patient at the heart of all concerns. Unfortunately, in our case, we felt that economic considerations had overridden the human values ​​that should guide care.

A huge thank you to the maternity team, thanks to whom we will cherish wonderful memories of this stay. You are the best, don't change a thing! You were so attentive, reassuring, full of helpful advice, gentle, and kind. Special mention to Alice, who delivered my baby and was so supportive afterward, giving me such great advice and reassurance. A thousand thanks ❤️ Marine & Jeremy from ward 10 😃

The MRI reception staff were attentive and pleasant. A doctor who didn't leave me without explanations reviewed the MRI with me, explained everything, and reassured me. Very good, I recommend them.

Friendly staff, 1 parking lot and elevator

The maternity ward is fantastic! I came from Poitiers to give birth in Cognac. The staff were kind and attentive. I had a wonderful birth, exactly as I wanted. The hypnosis sessions beforehand were very beneficial. If I had to go back to giving birth, I would choose this hospital again. A top-notch team that truly listens to its patients. Thank you again to the entire medical team! 😃

I had an MRI appointment for my 11-year-old daughter, but unfortunately I made a mistake with the date. A huge thank you to Laura G and Cloe for their kindness, compassion, and understanding. They managed to find a time that fit my daughter so I didn't have to come back. Thank you so much!

I came in for a work-related accident, and since I'm not from the area, I wasn't sure what to expect. But I was pleasantly surprised by the care I received. From start to finish, everything was perfect. There was a bit of a wait, of course, but the quality of the care quickly made me forget it. A truck driver with stitches 😉 Thanks to today's team!