Découvrez le meilleur restaurantde cuisine autres cuisines europeéennes en Pau
Découvrez le meilleur restaurant sur RestoRanking
Ordonner par
Restaurants proches
|
5,9
444 Avis |
|
Villa Navarre
Pau
30/04/2026: ⭐️⭐️⭐️⭐️⭐️ An unforgettable experience, far exceeding our expectations!
From the moment we arrived, we were charmed by the warm welcome, the professionalism of the team, and the upgrade to a sumptuous room! This thoughtful touch transformed our stay into an exceptional experience.
A huge thank you to the entire team for this magical stay and the delightful little touches! We will definitely return and highly recommend this establishment to anyone seeking excellence and the art of French hospitality.
An absolute favorite!
20/04/2026: I want to warn future travelers about the practices of this establishment, especially those who like to plan their trips in advance.
I booked and paid back in March for a stay in July (5-star hotel). Less than two months before my arrival, my reservation was abruptly canceled through Booking.com without any clear explanation. After contacting the hotel, management confirmed that they practice priority booking.
In short: if a company wants to book the entire hotel, your reservation (even if paid in advance) is simply canceled to make room for them. Management fully acknowledges this policy, stating that it happens regularly in June and July.
Particularly disappointing aspects for a 5-star hotel:
Differential treatment: The hotel doesn't bother to contact customers directly who book through online booking platforms, relying instead on an automated email.
Complete uncertainty: Even with full payment made months in advance, you have no guarantee of staying at the hotel if a larger client shows up.
Short notice: Being notified less than two months beforehand during peak summer season makes finding an alternative of equivalent standard very complicated and expensive.
If you are planning an important event (wedding, birthday, honeymoon), I advise against this hotel: you are not immune to last-minute cancellations depending on their "private" bookings.
1