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Restaurant IKEA - Rouen
Tourville-La-Riviere
11/02/2026: Passing through Ikea on Monday, I needed some information about a sofa, Pascale took care of me, very pleasant and professional, I give her 5 stars!
09/02/2026: On Saturday, February 7, 2026, around 6:30 p.m., my husband and I were verbally assaulted by the cashier.
We had bought a dishwasher from the bargain section, and before paying, a customer I was ahead of in line informed me that one of the dishwasher's feet was missing because it wasn't packaged. I simply tilted the dishwasher to check if the other feet were there, and unintentionally, a little water spilled onto the floor. The cashier then approached us after calling two security guards who surrounded us, accusing us of endangering other customers.
She thought we were draining the dishwasher, which wasn't the case at all: we were simply performing a routine check before purchase.
We didn't understand this reaction, and especially the attitude and lack of respect shown by this person, whose name they unfortunately refused to give us despite our repeated requests to all their colleagues. I would like to emphasize that the security guards were surprised to be called away for this reason, and unlike the cashier, they apologized and called a lovely cleaning lady who was nearby to simply give the floor a quick mop.
We are very disappointed by the way we were treated. A little respect and a calm explanation would have been appreciated. We hope that appropriate measures will be taken against this person.
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