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11/04/2026: You never leave an Ikea visit empty-handed, even if you don't have much time!

09/04/2026: NOTICE: BREACHY OF INCOMPETENCE AND BAD FAITH – IKEA ROUEN (TOURVILLE) This is simply OUTRAGEOUS. I bought two IRSTA lights (€70 each, no less) for 60cm METOD cabinets. The result: a blatant manufacturing defect with the aluminum side strips bent by up to 4mm, making installation physically impossible in line with my existing 60cm cabinets, which are framed by two taller units. What followed at customer service was a complete farce: 1. Denial of basic physics During the initial exchange, I was given an equally warped product. The "technician" maintained, without batting an eye, that the product was "malleable." We're talking about rigid equipment, not modeling clay! To "prove" I'm wrong, he forces the assembly onto a display unit: the plate protrudes by 3 mm... and he dares to tell me there's "no problem"! Unbelievable. So I go back to test this setup with the replacement light. 2. The Festival of Ridiculousness (Second return, video of the new setup) I return a second time with both lights and a video proving they don't fit. The video is ignored, and the team's response? • The "Tolerance" Argument: They check their stock, find they're ALL defective, and tell me that a 4 to 5 mm offset is "within tolerance." How dare they talk about such a tolerance for precision furniture? • The Brilliant Advice: They actually suggest I move my already fixed and secured furniture to its rail to compensate for the poor quality of their equipment! It's absurd. 3. The height of disrespect: The "theft" of the voucher After two trips back and forth and a monumental waste of time, they finally reimbursed me, but with the ultimate petty act: they deducted the value of the voucher I had originally used. This is illegal and dishonest. CONCLUSION: Defective equipment, staff of abysmal bad faith, and highly questionable business practices. IKEA Rouen: absolutely avoid this place. If you are looking for professionalism or compliant products, look elsewhere! Update #1: IKEA Family ID: 6275980180278511809 Update #2: To put an end to the debate about your supposed 5 mm "tolerance," I managed to acquire two brand new IRSTA units (2023 models, advertised on Le Bon Coin, unopened and uninstalled). The result? The aluminum strips are perfectly straight. Contrary to your claims, they assemble without any difficulty and without having to move my furniture. Two conclusions are inescapable: Either IKEA no longer knows how to manufacture in 2026 what it perfectly mastered in 2023. Or your teams have a complete lack of knowledge about your products, to the point of being unable to identify a blatant manufacturing defect. In either case, explaining to me, face to face, that a warped product is "compliant" demonstrates either technical incompetence or a deliberate attempt to treat the customer like an idiot. It is insulting and unworthy of a company like yours.