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29/07/2026: Absolutely outrageous! I just arrived in France after a long stay abroad. What has become of our beautiful country? I urgently needed to furnish my apartment, so I opted for Ikea. I ended up with a bill for over €3,000. 1) The Tasker who was supposed to assemble a wardrobe cancelled two days before. I went to the Tasker and Ikea websites, and each time I encountered an AI. When I asked, "Can you reschedule the appointment?", the AI ​​invariably replied, "I didn't understand the question," and this happened three times. Finally, I went to the Ikea Toulon customer service department, which, after much back and forth, found me a Tasker and an appointment (I'm praying he actually shows up). 2) The bulk of the furniture was supposed to be delivered today, July 28th, between 7 a.m. and noon. Seeing no progress, I waited until 1 p.m. to call the delivery company, JP Home. Their automated system advised me to contact Ikea's customer service at 09. I got another automated system that told me it would connect me with an advisor. The wait time was 30 minutes!!! I had already called this number before, with the same wait time. This is a recurring problem. Isn't this a bit of a joke? So I'll have to camp out for a few more days... I'm going to go to the Ikea Toulon customer service department again, hoping to find a solution. Since I'm making so many trips back and forth, I'm going to take the opportunity to try and get hired at Ikea, so I can be there to sort out my problems with their customer service. The perverse effects of these situations are that you take time off work (at the risk of being fired if you persist), or you enlist the help of friends (who end up wasting their time because of you), or you cancel or postpone other appointments (if it's with a doctor or specialist, you're looking at several months of waiting) due to the notorious incompetence of this AI-run system, a deus ex machina of staff reduction. Either Ikea re-establishes a proper customer service call center or hires reliable service providers. All of this will eventually tire customers, who will turn to other, more efficient online retailers. The monopoly situation won't last forever. So let things deteriorate... The rest... after a 42-minute wait on the 09 number, I finally got through to an advisor who resolved the issue. I asked him for a goodwill gesture, which he immediately did by giving me a credit note for half the delivery cost. I thought, great! Everything's fine! But then disaster struck! It was too good to be true. The sales associate assured me I would receive my delivery Friday afternoon. So I made arrangements for Friday... At 3 p.m. today, I received a message from IKEA saying that it would actually be... Saturday!!!! I burst out laughing; the whole story is Kafkaesque. IKEA, do you also deliver flat-pack items? Noted.

28/07/2026: Visited the Ikea store in Toulon today. A long waiting list, unfortunately, empty shelves, and unconcerned salespeople. I know it's July, vacation time, but no, no, no, I completely disagree. This is a serious management issue. We just came from a smaller Ikea (in Dijon). A valuable lesson for your store: we cross the street and find our own lighting. I'll never go back to Ikea Toulon.