Découvrez le meilleur restaurantde cuisine française en Rottelsheim
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EM BUEREHOFT
Rottelsheim
19/07/2026: It was our first time, and we were pleasantly surprised. We enjoyed a pizza, and it was fantastic—well-topped, crispy, and with an excellent crust! 🤗🤗
19/07/2026: A disastrous evening from start to finish.
We drove all the way from Bischheim to try your restaurant and have a nice evening. Unfortunately, we have never experienced such disorganized service.
Upon arrival, our table number was changed mid-service, written directly on the paper tablecloth. As a result, the servers didn't know where the orders were going all evening.
The aperitif began with a waitress spilling a large Picon all over the table and on our friend's dress. We helped her clean it up, changed tables, and despite this, my partner didn't even get his aperitif back. We had to ask for it again.
I ordered a Virgin Hugo for €7.90. They offered to add blueberry. I ended up with a glass half the size of everyone else's cocktails, containing just a little blueberry and a slice of watermelon… and was ultimately charged €11. Something's not right here.
We then ordered a one-liter carafe of Auxerrois wine. An already opened bottle arrived at the table. When we pointed out that this wasn't what we had ordered, we were told that you didn't actually serve one-liter carafes. So we accepted the bottle. However, when the bill arrived, we discovered that we were being charged for a liter. Again, no convincing explanation was given.
I asked if the ice cream served with dessert was made with pasteurized milk. A waiter's response will remain etched in my memory: "At worst, just remove the scoop of ice cream." When discussing the health of a pregnant woman, this kind of remark is completely inappropriate.
The worst part was yet to come. We calmly explained that, given all the incidents that evening, a gesture of goodwill would be appreciated. On a bill of €166, we were given… €3. But it wasn't even the amount that shocked us: it was the attitude. No sincere apology, no interest in our experience, no attempt to reconsider.
Finally, when I tried to pay with holiday vouchers, a waitress and the owner's son responded with incredible condescension: "It's one voucher per person," "That's how it is here," and "It's been like this for 35 years." At no point did we question your rule; we simply weren't aware of it. There's a huge difference between enforcing a rule and speaking to customers with disdain.
The food was decent, but a restaurant isn't just about what's on the plate. The welcome, professionalism, and respect for the customer are integral parts of the experience. That evening, we felt like customers whose only aim was to collect the bill, regardless of anything else.
We will not return and will not recommend this establishment.
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