Les meilleurs restaurantsde cuisine française en Genos

30/03/2026: Exceptional, fantastic, we loved it! The warm waters with a magnificent view outside were amazing ♥️

30/03/2026: As a regular visitor, I've unfortunately noticed a decline in the overall experience at Balnéa. My last visit was particularly disappointing for several reasons: • Facilities and maintenance: A large part of the site was out of service (especially the entire Japanese Baths area). This lack of availability was not mentioned at all when we purchased our tickets, which is a lack of transparency. • Noise and supervision: The tranquility that should be the golden rule of a spa was nowhere to be found. A particularly noisy group disturbed the serenity of the place, and no lifeguard intervened to enforce the rules of silence. The security staff seems understaffed given the number of visitors. After taking the time to read the numerous recent reviews, I regret to see that my criticisms are shared by a large portion of your clientele. Many of us have pointed out the same problems (noise pollution, recurring breakdowns, lack of transparency), yet management seems to have taken no concrete steps to address them. It's regrettable to see such an institution resting on its laurels and its massive customer base at the expense of service quality. A place's prestige isn't measured solely by its setting, but also by its ability to listen to and respect its customers. As things stand, Balnéa is no longer, in my opinion, the leading wellness destination in the Hautes-Pyrénées if the service doesn't return to a level commensurate with its prices.