Les meilleurs restaurantsde cuisine française en Menetrol

06/10/2026: Always a warm welcome, with excellent food! Highly recommended!!

05/10/2026: A dissatisfied customer is a customer who won't return... this motto applies to the gentleman behind the counter... there were two of us at lunchtime this Monday, October 5th, and we ordered our meals. We were approached three times by two different waitresses. The first one I asked if I could order a steak from the children's menu for my small dog... the waitress told me she would check... a second waitress arrived with our dishes and a plate with a steak and fries... I said I hadn't ordered steak and fries, but just a steak, and there was no answer about the price, so I didn't comment... she sent the fries back... we ate and went to pay... I saw on my bill that the steak was charged at €11.20... and then asked for an explanation. I pointed out that I wasn't offered the rest of the menu, which I think was a dessert and a starter 🤔... adding that if I had known the price, I would never have ordered that steak! And then the waiter behind the bar practically attacked me, saying the prices were on the menu, that I already knew the price, etc. The waitress arrived, and I asked her to clarify that I had specifically asked beforehand whether or not it was possible to order the steak alone and what the price would be! She acknowledged that this was the case... and then I heard the same employee behind the bar reply, "Who orders a steak for a dog?" Well, sir, a customer can order whatever they want as long as they are fully aware of the cost, which unfortunately wasn't the case here... because I was never told I would be paying the price of a complete children's meal! Despite my request for information and the fact that a starter and dessert were possibly missing... your comment is really excessive, especially considering the waitress admitted her mistake! Your behavior is absolutely unacceptable. We can all make mistakes, that's a fact, but a true professional will do everything to apologize to the client instead of blaming them and trying to ridicule them even further! Don't forget one small detail... clients provide you with a job and a salary! Your role is to satisfy them, not to blame them when they make a justified complaint. Furthermore, it seems to me... frankly, what a lack of professionalism, what arrogance! Honestly, you need to reconsider your behavior towards your clients!