Découvrez le meilleur restaurantde cuisine française en Barberaz

29/04/2026: Hello, I made a reservation on Booking.com for a stay over the May 1st weekend. Arriving from Paris, the TGV train is affected by construction work at Gare de Lyon, causing significant delays both ways. I have repeatedly tried to contact customer service to find a solution that would prevent me from losing my reservation and the €178 I paid. No offer has been made, even though Booking.com confirms that it depends on the goodwill of the institution. No reasonable or helpful communication has been possible. Is it normal for a service that claims to be a service provider to act this way, especially in a city that wants to be open to the world? For your information, I have already experienced this situation, which was always resolved through friendly and respectful communication. A hotel's image is revealed not only by the cleanliness of its rooms or spa, but, in my opinion, by its ability to accommodate guests' needs. Today, this hotel earned €178 but certainly lost a customer. This doesn't seem to affect its management.

27/04/2026: A very warm welcome, pleasant setting, friendly and attentive staff. Excellent food. I highly recommend it.