Découvrez le meilleur restaurantde cuisine française en Novalaise
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7,0
156 Avis |
L'Etape Cafe
Novalaise
09/09/2024: Worst welcome in Savoie. Very surprising coming from local traders. I didn't try the food but I went there 3 times for drinks and that was 2 times too many.
A rating of 4.3/5 surprises me! Randomly - to order - one time you have to go to the counter, the other time you have to sit down.
The wait is long even though there are 1 or 2 people serving and 4 to 5 tables… I ordered a latte, I asked kindly if they could warm it up for me (the milk), I I had a remark: I had to order a café crème... ha sorry, excuse me for not being a barista..!
Change jobs and leave the business, you are as friendly as a prison door.
Response from owner an hour ago
Sir, thank you for not leaving a false comment on the restaurant, it is to your credit!
Concerning the service, there is nothing random, it is simply a question of schedules and availability depending on the arrival of employees. And yes, alone, I cannot manage both the bar and the terrace!
If you don't have time to wait on a Sunday morning, especially during your vacation, there's nothing I can do about it.
To clarify, you ordered a café crème and not a café au lait, but that's not really the problem. When you came back to ask to reheat it, we really felt like we were being taken for incompetent people who don't know how to make a latte. I'm past the age of being scolded without responding.
Finally, leaving a comment two weeks later shows that you either have a stubborn grudge or really have little to do with your time.
[Edit] Since I can't answer you directly and we don't care if it's 1 day or 15 days later (this is the basis of Google reviews, a positive review would have been left 15 days later and you would have been delighted, but there is not the subject): I just asked you if it was possible to heat the milk. You took it as a reprimand, I have been a trader for 15 years and am very friendly, especially during my holidays. Now, if I had to tell you “I would like water pressed through ground coffee beans, around 15 bars, in the form of an espresso or even a little longer, with hot foam of lactose, in a large cup” I apologize for not using CHR vocabulary. Knowing that the Sunday before, I ordered a café crème from you and received a hazelnut!
09/09/2024: I had the opportunity to dine at the restaurant and I must say it was an exceptional experience! The setting is warm and welcoming, ideal for a meal with friends or family. The staff is attentive and professional, always smiling. As for the cuisine, the dishes are tasty, well presented, and prepared with fresh, local products. The portions are generous and the prices remain very reasonable for the quality offered. I highly recommend if you are looking for a good restaurant in the area!
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