Les meilleurs restaurantsde cuisine méditerranéenne en Fleury
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5,7
175 Avis |
Le neptune
Fleury
20/10/2024: 8 night stay from August 10 to 18, 2024.
We arrived after 7 p.m., everything had been prepared by the receptionist in a secure box.
However, upon arrival we were very disappointed. The residence is dilapidated and in its original state. The common areas (especially the stairs) were dirty. When we arrived upstairs, an unpleasant smell was present as well as in the studio.
Concerning the studio, it was not at an acceptable level of cleanliness. Indeed, only the bathroom was clean (except for the shower curtain). The kitchenette was not clean, the dishes very dirty (cup with traces of coffee, pan - see photo), the refrigerator frosty, crumbs in the cupboard, cupboard above the kitchenette greasy (not cleaned for several weeks) and the inventory was not up to date. All the furniture is dusty and dirty (traces of cups on the bedside tables, sticky remote control). When we arrived at 9 p.m., we had to clean up; for example, we cleaned the headboard before putting on our sheets, the wipe did not come out white (unsurprisingly).
As soon as we arrived, we communicated by SMS with the person and attached photos. The next morning we then spoke. The conversation was quite tense, the receptionist then asked us if what we were looking for was a refund for the stay. This was absolutely not our intention. We simply wanted an apology, for her to acknowledge the facts and do what was necessary; At the end of the conversation, it was agreed to change the shower curtain and the pan (which was done) and to clean the dishes (which was not done). Regarding the lack of maintenance, the receptionist suggested that this was indeed a problem, but that it was obviously not her responsibility (obviously that of previous customers!!!).
Please note, however, that the end-of-stay cleaning fees were offered to us as well as the presence of the dog: we appreciated this commercial gesture.
However, this in no way takes away the unpleasant attitude of the receptionist, who speaks in a haughty tone and seems little understanding of the disappointment we may have when arriving on vacation in such conditions.
At the time of booking, we unfortunately did not anticipate the question of parking, there is no parking adjacent to the hotel. It is difficult to find a place outside the blue zone (beware of lawsuits if parking in unauthorized spaces or if the disk is not updated every 3 hours). Likewise, we had booked for the proximity to the beach (ideal location) but we had not inquired about the beach accessible to dogs which is located 2 km away.
In summary, a dilapidated establishment, a studio which could do the job for a short stay if the cleanliness was correct.
A bottle of water and at least a roll of toilet paper would be welcome on arrival.
29/09/2024: The location right on the beach is perfect. It's a 5-minute walk to the restaurants in the city center.
Unfortunately there is only some cleaning and not much renovation. The rooms are functionally equipped, but everything is somehow old and shabby.
You could invest 50 euros in each room so that you have the same glasses, cutlery and plates.
The ladies at reception are very nice and helpful.
Why you have to pay for bed linen from the 7th day is a mystery to me - if you only stay for 3 days it's free.
5,3
111 Avis |
L'Escale Bar Restaurant Les Cigalines
Fleury
04/08/2024: The man at the reception is very polite and welcoming but the manager is very unpleasant and impatient, so I understand why there were no customers when I arrived.
Very limited menu choice.
I advise against !
04/08/2024: The man is welcoming and kind, helpful and polite, however the manager is incredibly rude and contemptuous, I am shocked.
No wonder there are no customers!
1