Au Passage de la Tour sur Ribeauville

27/03/2026: We stayed two nights at the Resort Barrière Ribeauvillé, chosen primarily for its spa and wellness center. While the rooms and overall service quality met the standards of a 4-star hotel, several significant issues detracted from the experience. First, substantial construction work was underway at the hotel entrance (a crane was present), without us having been informed beforehand. But the main disappointment concerned the spa and wellness center. It is actually open to the public, resulting in large crowds and an atmosphere more akin to a public swimming pool than a high-end relaxation area. Furthermore, the hotel only has a few lounge chairs inside (4) for over 50 rooms, making any kind of relaxation difficult. After speaking with the spa manager, it appears that this situation is known but difficult to rectify in the short term. This nevertheless raises a genuine question about the alignment between the services offered and the legitimate expectations of hotel guests. Other areas for improvement: The sports bar clearly lacks charm and does not meet the expected standard. The absence of a proper hotel bar is surprising for this price range. At the Brasserie restaurant, the open layout overlooking the casino entrance detracts from the ambiance, and the interactions between guests arriving at the casino and the servers are not always up to standard. It should be noted, however, that breakfast and the brasserie are of good quality. In summary, an acceptable experience in some respects, but disappointing in the central element that had motivated our visit. Greater transparency and a repositioning of the spa services would be necessary to bring it in line with a 4-star rating.

25/03/2026: Great stay, lovely and quiet location. Magnificent spa area. Highly recommended 👍🏻