BEERS AND CO sur Henin-Beaumont

24/03/2026: Thank you for the Happy Meal that was missing from my takeaway order!!!

10/03/2026: Hello, I would like to share a negative experience I recently had at one of your restaurants. After placing an order totaling €38.70, we ordered two Caramel KitKat McFlurries. When I received them, the server immediately apologized, laughing and saying there was nothing he could do. They were extremely runny, more like a milkshake than ice cream. The texture was very fluid and nothing like what you would expect from a McFlurry. As a loyal McDonald's customer, I travel frequently and have had several McFlurries throughout France, and this is the first time I've experienced this texture. So I got up from my table to go to the counter and spoke to the manager to report the problem. Her response was that since each McDonald's is a franchise, each one has "its own recipe." Surprised by this explanation, I replied that in that case, I didn't see the point in calling it a McFlurry and that I should be given a straw to drink it like a milkshake. I asked her if she was in the right, and she replied that they had directives from management to serve them that way. The discussion then lasted a few minutes. The manager was quite haughty and unpleasant, simply repeating that she had directives and that she was following them. After I asked for a refund, the manager finally agreed to remake the two McFlurries, but while ostentatiously huffing and puffing with her colleagues around her, which made the situation even more unpleasant. I find it unfortunate that a simple comment about the quality of a product can turn into a tense exchange with a team member. I understand the constraints of the service, but a minimum of attentiveness and courtesy would have been appreciated, especially in the restaurant industry where hygiene and safety regulations are quite strict. I find it regrettable, as I'm thinking of two McFlurries that had been sitting on the counter for a very long time, only to be turned into a mess like that. I simply wanted to bring this situation to your attention, as it doesn't reflect the level of service one generally expects in your restaurants.