Big Fernand Orleans sur Paris

Really enjoyed the burger here. And I’ve had A LOT of burgers. Staff was nice and service was quick. Get a special or build your own.

Pretty good but expensive in large quantities

It's a shame there are only two kiosks for ordering. After waiting a long time in line and placing my order, it's time to pay... The kiosk doesn't offer the option to pay at the counter (like at McDonald's, for example) for cash or other payment methods... A guaranteed waste of time and patience!

Chips in small pieces, a bit of sand?, burger was okay but nothing special, way too expensive for the service (fast food type, so no service...)

The burgers are delicious, the staff are friendly, and it's quite quiet.

As a loyal customer of the Big Fernand at Gare de Lyon for almost four years, I'm only giving it 3 stars today to highlight a significant decline in the customer experience: the installation of self-service kiosks. The food and staff are impeccable. The quality of the burgers is flawless—far superior to other Parisian locations of the chain—and the staff remains wonderful, smiling, and professional despite the current situation. However, this decision to automate completely dehumanizes the warm welcome that was the hallmark of the place. The kiosks are also very poorly positioned. Trying to speed everything up and cut costs at the expense of human interaction is a miscalculation: putting someone back behind a proper cash register would restore the true meaning of service. I offer my full support to the team who are enduring these absurd changes. I hope management listens to this feedback before alienating their regular customers.

My first experience at this restaurant. I paid by card, so the staff invited me to order at the kiosk. I ordered a large toasted sandwich and a cold drink. It was 5:52 PM. The menu displayed stated that this special was €7 from 2 PM to 6 PM, but the kiosk charged me €8.90. I pointed this out when placing my order. The server's response: the special is only available at the counter and not at the kiosk; I should have paid in cash. I told him that this wasn't right, that it wasn't indicated on their menu. The response: Yes, that's how it is, sorry. I received no further explanation or compensation.

Good evening, We showed up for a quick sandwich before catching the train. At first, we were spoiled for choice—there was a wide variety of sandwiches, all delicious. The gentleman greeted us calmly, charging us for the sandwich and telling the burger man to hurry up because of the train issue. My friend's mother called him angrily, telling him to hurry up, but we, trusting them, stayed there with our hearts, and obviously we weren't wrong. As soon as we ordered, my mother came over, telling the guy making us the burger to hurry up. He turned around and laughed at her calmly and relaxedly, knowing what he was doing. Meanwhile, the guy next to us, the one who took our sandwich order, was preparing the bread and sauce for us. As soon as the meat arrived, he quickly closed the sandwich and gave it to us. We ordered at 3:05 PM, and at 3:07 PM we were on the train with a large sandwich. We'd really like to compliment you on the speed, the excellent service, and the deliciousness of the great sandwich. Unfortunately, we didn't have time to hug them, but I swear, if we had, we would have done so, and very willingly. Well done, truly, well done in everything. Mario and Matteo

Excellent food and a very warm welcome. We'll be back!

Served in 3 minutes, never seen anything like it, hats off to the artist.