Mr & Mrs M sur Pau

15/12/2024: I went to this hotel through a weekendesk gift Pleasant and welcoming staff But a real lack of clarity in their explanations: they do not check your file and do not take the gift into account to such an extent that when we left they wanted to invoice us for the sum of €171. I asked them if it was normal even though it was basically a gift. So the reception staff started to check, a controller arrived even though I hadn't noticed that they had called. In the end I only had to pay €23.50. Really disappointed with this attitude, it's not worthy of a 5 star.

05/12/2024: Magnificent hotel with great services and an impeccable welcome!