Restaurant S'Kastele sur Schiltigheim

10/05/2026: Fine cuisine made with fresh, expertly prepared ingredients. The service is discreet and pleasant; you really feel comfortable in this restaurant.

08/05/2026: It's a shame to lose three stars over a few cents, but the management of this establishment seems to prioritize saving money over customer satisfaction. The context: A bill of €433.10 for four people. The meal was good, the setting pleasant, but the experience was seriously marred by clumsy service and, above all, by customer service bordering on indecent. The incident: Everything went wrong as soon as the aperitifs were served. The waitress, who was very polite and offered a groveling apology, unfortunately broke a glass and spilled everything on the table, staining my wife's blouse in the process. In an establishment that charges €80 for the set menu, one would expect the lack of a tablecloth to be compensated by elegant service. Quite the opposite. The final petty act: When it came time to pay, the owner proudly announced that she was making a "gesture" by offering us complimentary hot drinks. A €5.80 discount on a €433 bill to compensate for a stained garment and a service issue? It's almost insulting. Meanwhile, the two bottles of Aquachiara (micro-filtered water) were charged at €4 each. Removing the water from the bill would have been the bare minimum; offering a digestif would have been professional. Offering two coffees is simply ridiculous. In short: You can't just create a high-end restaurant with such a lack of customer service. "The icing on the cake (or rather, the stain on the blouse): the owner went so far as to suggest we 'bring back the dry cleaning bill if the stain didn't come out.' A remarkably hypocritical proposition, knowing full well that no one is going to come back and queue up again with a €15 receipt. In short, a flair for the dramatic that borders on the absurd. The food is worth the trip, but the management is sorely lacking in class." We will never set foot in there again: a customer's loyalty is clearly worth less than the price of a coffee at your place.