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15/02/2026: Customer Feedback – Subway Downtown Location Dear Sir/Madam, As a regular customer of your downtown location, I would like to share some feedback on several incidents. I was approached inappropriately on several occasions by a (rather large) employee in front of other customers, with unfounded and derogatory accusations against me, as if to humiliate me. Another employee, a man wearing glasses, also had a curt and inappropriate tone, as if he were speaking to an acquaintance. I am not generalizing to the entire team, but these behaviors negatively impacted my experience. Furthermore, I noticed that the portions served were not generous, despite the supposedly all-you-can-eat offer. The sandwiches were often undersized, as if there was an attempt to cut corners on ingredients, which gives the impression of not getting value for money. At that price, I often leave still hungry, which greatly reduces my desire to return. I would like to remind everyone that several Subway restaurants have closed in Lorient, and this one, along with the one in Lanester, is now the only survivor—and yours. In this context, customer service and quality are crucial. Every customer deserves respect, regardless of their purchase. As a father, these values ​​are essential to me. Every customer, whatever they order, must be treated with equal respect. Your restaurant is already very quiet in the evenings, and it is this kind of attitude that, in my opinion, contributes to driving customers away. Besides, there are no small or large customers, only customers! I will not be returning, nor will my friends and family, but I hope this feedback will help raise awareness of the importance of professional service, without discrimination. Sincerely

13/02/2026: Fantastic, and the sandwich was really delicious! The atmosphere is truly pleasant thanks to the servers who know how to create a great vibe and are always smiling. A special shout-out to Julie and Brenda who managed to turn a simple (albeit delicious) sandwich into a wonderful experience! 🫶 I'll definitely be back!