Les meilleurs restaurantsde cuisine espagnole en Tarbes
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8,3
1538 Avis |
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Etal 36
Tarbes
21/05/2026: We came to have a nice time with friends. While the food was decent, the welcome and service were disastrous. The waitress made us wait 15 minutes, even though we had a reservation, without apologizing, when she came to seat us, even though a colleague offered to seat us, which she refused (I have no problem waiting if it's done respectfully, but that wasn't the case here, especially since her colleague had offered her a solution). The waitress asked us what we wanted without us even touching the menus, and when we finally got them, we realized we were missing the aperitif menu, which annoyed the waitress when we asked what they had. After a long wait, we received our main courses before our aperitifs. It was a strange way of doing things, but I refused to have my aperitif served in a dirty glass (with foam and fingerprints). We had to ask for a replacement glass. Once we finished our meals, we were ignored for quite some time; no one cleared our plates or offered us dessert. When we went to ask if it would be possible to clear them and see the dessert menu, the waitress was calmly sitting at the bar, drinking and chatting with the waiter. No problem staying hydrated, but in the middle of a busy service, you have to take care of the customers and relax after your shift. Our plates were never cleared; her colleague had to do it, but she did deign to offer us dessert. We asked her for water, which never arrived. She was back relaxing at the bar while the other customers waited to be served. While the other servers were professional and helpful in the few instances we saw them, this person who served us was unpleasant and extremely rude. I don't want the restaurant's reputation to be tarnished by one person's actions, but it's not normal for someone like that to do such rigorous and humane work.
21/05/2026: Honestly, I have no complaints about the food; it was simple, efficient, and quite good.
However, the service was terrible. To begin with, we were kept waiting even though we had a reservation and the table we were seated at had been free since our arrival. But never mind that. The worst part was the waitress. She was a disaster. Our drinks arrived after our main courses, and we must have been bothering her; she clearly didn't want to serve us. Menus were practically thrown on the table as if we were on our own. I've never seen anything like it. At one point, when we had finished our meal a good twenty minutes earlier, I had to get up to go see the woman who was drinking a Coke and chatting with the bartenders. I think we were clearly bothering her and the other customers. The cherry on top was that we ordered two "café gourmand" (gourmet coffees), which were supposed to include a slice of brownie, a madeleine, and, most importantly, crème brûlée, my favorite dessert. Instead, I received fromage blanc with red fruit coulis. Incredibly, the waitress didn't even tell us that there was no more crème brûlée in the "café gourmand" and that it had been replaced with fromage blanc and red fruit coulis (which I hate). It was truly terrible, an experience I definitely don't recommend, at least not with this waitress, as she was incredibly disrespectful. I hope she gets some training in service and catering because she really needs to rethink everything. It was simply catastrophic and unworthy of a restaurant.
Regarding the manager, who clearly didn't appreciate our feedback about the unpleasant experience we had, the worst part is that the food itself is actually quite good and enjoyable, despite a few slightly damaged plates—honestly, no complaints there—but the service really needs improvement, especially the waitress's performance. Such behavior is unacceptable. If you don't enjoy this job, change careers and let true professionals take over. Not only are you ruining the service, but you're also making things difficult for everyone.
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LE COIN BASQUE
Tarbes
13/09/2024: Customers for several years now for raclette platters or other events
Very good value for money
Friendly owner
29/06/2024: Very friendly owner and waitress always attentive to customers really excellent charcuterie a real business as we like them well done continue like this
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