Les meilleurs restaurantsde cuisine française en Saint-Bonnet-Les-Oules
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8,1
317 Avis |
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La Petite Auberge
Saint-Bonnet-Les-Oules
25/05/2026: Passing through with our children, we needed to feed them and called to ask if they could prepare some cold cuts and fries for three kids. The bill came to 60 euros! We absolutely did not mistake you for a "fast food" establishment, as you mistakenly suggested when I expressed my surprise at the price (an inappropriate reaction on your part). The issue isn't the quality or price of your food, but a clear communication problem. I told you, "My mistake was not asking the price," but no, actually... my mistake was calling you. Given my "special" request—a little charcuterie and some fries for three children before you closed the kitchen (because I also thought you'd have less work with the food cold)—I meant the equivalent of one charcuterie platter with just a little more ham than anything else (as requested), but not three platters of charcuterie at €15 each. I could have expressed myself better, certainly, but in customer service, it's the salesperson's responsibility to ask questions to ensure they've understood. If you put a €100 bottle of wine on the table instead of a €20 one because YOU misunderstood the vintage the person wanted, then that's your fault, not the customer's, and they shouldn't have to pay for your mistake. It's the same principle here. I'm offering you a free lesson: You ask questions (for what age children? To assess the portions), you advise, and you rephrase (I suggest 3 plates of charcuterie at 15 euros each and 3 plates of fries at 5 euros each. To summarize, we'll have 3 fries and 3 plates of charcuterie for 60 euros. I would have said, "Whoa, no, the charcuterie is too much!" You could have responded... By the way, are you familiar with our menu? We offer a children's menu for 10 euros...). You're a small village restaurant, and it's not like you were in the middle of a rush that Sunday evening to justify these shortcomings. My request: takeaway plates suitable for 3 children... result: 3 adult portions... at adult prices. And in short, you're the professional, you misunderstood the need and didn't state the price before hanging up when taking the order on the phone, which doesn't correspond to the "usual codes" of takeaway sales that you claim to offer. A word to the wise. 60 euros is expensive for three children's meals we ordered... we felt you took advantage of us because we were tourists... and given your reaction to my surprise at the price, it was our fault... the worst part of all this... is perhaps the feeling of being ripped off, of guilt because we thought it was our fault... but no... it wasn't the customer's fault. At least an apology would have been appropriate...
P.S.: Half of it had to be thrown away because the adult portions were too small... what a waste!
24/05/2026: Magnificent... you couldn't ask for more for a great meal. The meat is top quality, the potato pancakes are excellent, the fries are homemade... and the owners are super friendly. This is what you call a good, unpretentious French inn where you can eat well for a reasonable price. Go without hesitation...
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7,2
492 Avis |
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Auberge du Château
Saint-Bonnet-Les-Oules
26/04/2026: A very nice place with a beautiful terrace and a magnificent view. Simple but good food. Everything homemade.
12/04/2026: A very warm welcome from the moment we arrived, greeted by a smiling person, and the subsequent servers were equally professional and helpful.
The food was very well prepared. Both quality and quantity were excellent.
The outdoor setting is lovely with a beautiful view.
Below the terrace, there's a small sports area with a football and basketball hoop, a ping-pong table, and a small trampoline.
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