Découvrez le meilleur restaurantde cuisine fruits de mer/poisson en Bar-Le-Duc
Découvrez le meilleur restaurant sur RestoRanking
Ordonner par
Restaurants proches
|
6,8
762 Avis |
|
Le Portofino
Bar-Le-Duc
20/08/2026: Excellent service and excellent food. We went as a family with the children and were very well received from beginning to end. No complaints whatsoever, we'll definitely be back! 😁
13/08/2026: After a rather tiring day at work, living in Saint-Dizier, my wife and I wanted to enjoy a relaxing meal at your restaurant. Unfortunately, the experience was very disappointing.
The arrival and welcome went smoothly, as did the ordering process.
The appetizers were fairly average, but nothing disastrous so far.
However, once the main courses arrived, things started to go downhill.
My wife and I ordered a four-cheese pizza. The waiter, or perhaps the owner himself, seemed unsure of what he was serving. We asked to replace the gorgonzola with mushrooms… and this simple change cost us an extra €1.50. Seriously? Charging €1.50 to replace one ingredient with another when the gorgonzola was simply removed is quite surprising.
But if that had been all, my review would probably have been positive.
For my part, I had ordered a pizza with a cream base. I ended up receiving one with a tomato base. Mistakes happen, I completely understand. Despite my comment, I accepted it as is, without making a fuss.
The waiter/owner then offered to give us the half-bottle of Evian we had ordered for my wife. Fine, I thought, the intention was there and the incident was closed.
But what happened next is frankly incomprehensible.
Once we had finished our main courses, we placed our plates to the side to clearly show that we were done. We then waited for the dessert menu.
5 minutes…
10 minutes…
15 minutes…
20 minutes…
Meanwhile, the waitress had plenty of time to clear three empty tables around us and reset them.
Well, again, I told myself that these things happen.
And then, the icing on the cake: the table right behind us, which had barely finished its main course, saw the waitress rush over to offer them the dessert menu.
We, on the other hand, had been waiting for almost 30 minutes.
At that point, we simply decided to leave.
When we got to the till, the owner, who seemed to be aware of the various problems we'd encountered during the meal, did indeed deduct the cost of the bottle of water. Fine.
But no apology. Not a word. No attempt at discussion or explanation. An extremely cold attitude, as if we were almost at fault for expressing our disappointment.
And that's ultimately what's most regrettable.
For some, offering a discount seems to be the way to resolve a problem. But that's absolutely not what we were expecting.
I would have much preferred to pay €50 more and get exactly what we ordered, be able to enjoy our desserts at our leisure, finish with a coffee, and leave with the feeling of having had a pleasant evening.
Instead, we received a pizza that didn't match our order, a €1.50 charge for a change, nearly 30 minutes of waiting for nothing, and then had to pay the bill in a particularly cold atmosphere.
A €3 discount is absolutely no compensation for such a bad experience.
We came to have a pleasant time and unwind after a long day at work. We left disappointed and with the unpleasant feeling that customer satisfaction was clearly not a priority.
It's a shame, because with a little more attention, communication, and above all, consideration for the customer, this evening could have been very different for both parties.
1